The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry [PDF] [SSRN]
Georgios Zervas, Davide Proserpio, and John W. Byers
Forthcoming, Journal of Marketing Research
Abstract In Proceedings of the Sixteenth ACM Conference on Economics and Computation (EC 2015).

Media coverage
Airbnb, Uber, Lyft: de l'économie collaborative au business du partage
Le nouvel Observateur, Aug. 16, 2014

Airbnb versus hotels: Room for all, for now
The Economist, Apr. 24, 2014

Sharing Is Caring, Unless It Costs You Your Job
New York Times Bits Blog, Feb. 5, 2014

Why It's So Hard to Figure Out the Sharing Economy's Winners and Losers
The Atlantic Cities, Feb. 10, 2014

Online reputation management: Estimating the impact of management responses on consumer reviews [PDF] [SSRN]
Davide Proserpio, and Georgios Zervas
Forthcoming, Marketing Science
Abstract In Proceedings of the Sixteenth ACM Conference on Economics and Computation (EC 2015).

Fake it Till You Make it: Reputation, Competition, and Yelp Review Fraud [PDF] [SSRN]
Michael Luca, Georgios Zervas
Forthcoming, Management Science

Media coverage
Underdog Businesses Are More Likely to Post Fake Yelp Reviews
HBR Blog Network, Aug. 30, 2013

HBS Professors Investigate Faked Positive Yelp Reviews
The Harvard Crimson, Sept. 18, 2013

Yelp deems 20% of user reviews ‘suspicious’
Marketwatch, Sept. 24, 2013

Yelp admits a quarter of submitted reviews could be fake
BBC News, Sept. 27, 2013

Fake reviews on Yelp?! Don’t worry, we’ve got your back
Yelp Blog, Sept. 27, 2013

Keeping crowdsourcing honest: can we trust the reviews?
BBC News, Feb. 18, 2014

How To Fix Our Broken Online Customer Review System
Forbes, May 25, 2014

Court Rules for Yelp in Suit Over Online Ratings
FOX Business, Sep. 4, 2014

Give This Column Five Stars on Yelp, Please
Bloomberg View, Sep. 4, 2014

Understanding Emerging Threats to Online Advertising [PDF] [SSRN]
Ceren Budak, Sharad Goel, Justin M. Rao, and Georgios Zervas
In Proceedings of the 17th ACM Conference on Electronic Commerce (EC) 2016

The Daily Deals Marketplace: Empirical Observations and Managerial Implications [SIGecom]
John Byers, Michael Mitzenmacher, Georgios Zervas
ACM SIGecom Exchanges, Vol. 11, No. 2, December 2012

An Economic Analysis of User-Privacy Options in Ad-Supported Services [PDF]
Joan Feigenbaum, Michael Mitzenmacher and Georgios Zervas
In Proceedings of the 8th Workshop on Internet & Network Economics (WINE) 2012

The Groupon Effect on Yelp Ratings: A Root Cause Analysis [PDF]
John Byers, Michael Mitzenmacher, Georgios Zervas
In Proceedings of the 13th ACM Conference on Electronic Commerce (EC) 2012

Also, presented at the 8th Symposium on Statistical Challenges in Electronic Commerce Research (SCECR) 2012

Media coverage
NPR's Morning Edition featured a piece on our work on Friday, July 6. The Huffington Post also covered our work. The discussion on Hacker News is interesting.

Daily Deals: Prediction, Social Diffusion, and Reputational Ramifications [arXiv] [Dataset]
John Byers, Michael Mitzenmacher, Georgios Zervas
In Proceedings of the 5th ACM International Conference on Web Search and Data Mining (WSDM) 2012

Media coverage
Our work has received wide media coverage on various newspapers, magazines, and blogs among which The The New York Times, Time magazine, BU Today, the MIT Technology Review, The Atlantic, The Wall St. Journal, The CS Monitor, and more.

John Byers was invited to discuss our work on WBUR 90.9, and Bloomberg TV.

Heapable Sequences and Subsequences [PDF]
John Byers, Brent Heeringa, Michael Mitzenmacher, Georgios Zervas
In Proceedings of the Workshop on Analytic Algorithmics and Combinatorics (ANALCO) 2011

Information Asymmetries in Pay-Per-Bid Auctions: How Swoopo Makes Bank
John Byers, Michael Mitzenmacher, Georgios Zervas
In Proceedings of the 11th ACM Conference on Electronic Commerce (EC) 2010
[PDF (Shorter EC version)] [PDF (Extended arXiv version)] [Dataset]

Adaptive Weighing Designs for Keyword Value Computation [PDF]
John Byers, Michael Mitzenmacher, Georgios Zervas
In Proceedings of the 3rd ACM International Conference on Web Search and Data Mining (WSDM) 2010

The Cache Inference Problem and its Application to Content and Request Routing [PDF]
Nikolaos Laoutaris, Georgios Zervas, Azer Bestavros, George Kollios
In Proceedings of IEEE INFOCOM 2007

The Curse of Dimensionality and Document Clustering [PDF]
Georgios Zervas and Stefan Rueger
In Proceedings of the IEEE Searching for Information: AI and IR Approaches, 1999