ACS Administrative Computing Services
ACS Departmental Overview
Administrative Computing Services contains three functional groupings. Each area of ACS provides on-call support 24 hours per day, 365 days per year. Below is a brief description and in some cases, a link for more detail.
Computer Services is responsible for the day-to-day management of the UIS Computer Center. Their main focus is to ensure that all computer center hardware, and printed output that support the daily business functions of all UIS Computer System Users maintain a high degree of reliability, availability, responsiveness and quality. In addition, this group is responsible for the product administration and provides user assistance for the automated job scheduler product, on-line reporting and data entry products. Click the Computer Services to learn more about the scope of services provided by this group.
If you have any questions, interest or would like further information regarding any of their services, please contact the Assistant Director of Computer Services at 353-2280 or by e-mail.
Technical Services' mission is to ensure a reliable, highly available, recoverable, scalable and responsive software infrastructure capable of supporting a wide variety of University administrative computing systems across multiple computing platforms. On any given day, this software layer supports over 400 on-line administrative users and over 2,000 WEB users. Technical Services' responsibilities are further divided among three subgroups. Click the Technical Services link for a detailed description of each group and some examples of their scope of services.
If you have any questions, interest or would like further information regarding any of their services, please contact the Assistant Director of Technical Services at 353-2280 or by e-mail.
Internal Systems Development and Automation Services
The Internal Systems Development (ISD) group that has the responsibility of developing and maintaining operational support processes and/or systems that electronically manage the environment. The motivating force behind this approach is to enable ACS to deliver high quality, low cost products and services that meet or exceed the expectations of our users. The fundamental strategy to achieve this is to eliminate human intervention and eliminate fault points through automation. Systems and processes developed by ISD are designed, where possible, to prevent, detect and recover from operational anomalies. The scope of these systems and processes span the entire electronic assembly line of technology. Click the Internal Systems Development link for a detailed description of each group and some examples of their scope of services.
To further discuss the possibility and assess the benefit to the University vs. the implementation effort, please contact the Assistant Director of Internal Systems Development at 617-353-2280 or e-mail your request for a consultation meeting.